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frequently asked questions
You can book a tour directly on our website by selecting your preferred package and filling out the booking form. Alternatively, you can contact us via email, phone, or WhatsApp to speak with a safari specialist who can help you customize your perfect trip.
We accept a variety of secure payment methods, including credit/debit cards (Visa, MasterCard), bank transfers, and mobile money payments (like M-Pesa). Details will be provided upon booking confirmation.
Yes, a non-refundable deposit is required to secure your booking. The remaining balance is typically due a certain number of days before your tour begins. The exact amount and due date will be specified in your booking confirmation.
We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order. Can’t find the email? Click here to check the status of your order.
The peak season for safaris is during the dry season, from July to October, as the weather is mild and the animals are easier to spot. This is also when the Great Migration occurs in the Maasai Mara. However, each season offers a unique experience, with the green season (March to May) being great for birdwatching and lush landscapes.
Our packages typically include accommodation, all meals as specified in the itinerary, transport in a safari vehicle, park entrance fees, and the services of a professional safari guide. Flights (international and domestic) and optional activities are generally not included unless stated otherwise.
Yes, our tours can be tailored to be family-friendly. We can arrange for private safari vehicles and lodges with child-friendly amenities to ensure a safe and enjoyable experience for all ages.
We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order. Can’t find the email? Click here to check the status of your order.
We recommend packing light, comfortable clothing in neutral colors (khaki, tan, brown, green) to blend in with the environment. You should also pack a wide-brimmed hat, sunglasses, sunscreen, insect repellent, a light jacket for cooler mornings and evenings, and a camera with a good zoom lens.
It is advisable to consult with your doctor regarding required vaccinations before traveling to Kenya. Anti-malarial medication is also recommended. We prioritize your safety and will provide you with a list of recommended health precautions.
Our international holiday packages are highly customizable. Some may include flights, accommodation, and a selection of activities, while others focus on providing a seamless ground experience. The inclusions for each package will be clearly listed in the itinerary.
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